Terms of sale are agreed by our company with our partners (banks or lease companies) and cannot be negotiated. The terms were set in the task book of the public auction organized by our partners that granted us the right to become official sellers of their fleet. The sale procedure was established in contractual terms with our partners and is presented in the following way:
The customer will choose a vehicle listed on our website as available for sale.
The customer can initiate the purchase by using the “Buy it Now” or “Reserve Vehicle” features. If the customer has any other questions regarding the vehicle or the transaction he shall use the “Request More Information” feature.
When the customer decides to make the purchase by clicking “Buy it now” or “Reserve Vehicle” he need to complete all the contractual steps of the “Buy it Now” process. Our sale procedure is in line with Europe standards for online vehicle sales.
After the customer completes all the steps of the “Buy it now” or “Reserve Vehicle” process he will receive by e-mail the Electronic Invoice for the vehicle, signed and stamped by our company. The Electronic Invoice will contain a clear identification of the vehicle, the customer’s data, delivery address, bank details of our company and the total price to be paid.
To confirm payment, the customer must send back a copy of the ID/Passport and the copy of the bank receipt with transfer information clearly visible.
The delivery procedure and the documents required for the transfer of ownership are prepared only after the customer’s payment is confirmed by our bank. Document preparation will take between 1-3 working days and the delivery procedure will take between 5-7 days, depending on the location of delivery.
Vehicle transport will be made through our Delivery department and will be accompanied by a company agent. Our agent will personally hand out the vehicle, both keys and the complete set of documents required for sale and registration.
Our agent is qualified to advise the customer about the procedure of registration of the vehicle. Upon delivery of the vehicle, both keys and all necessary documents, the customer must sign a standard vehicle acceptance document to complete the sale procedure.
After signing that he accepts the vehicle, the customer will receive from our agent a voucher that can be used for a subsequent purchase.
The voucher can be used by the person on whose name it has been issued or may be transferred to another person or legal entity. If the voucher is used by the person on whose name it was initially issued, that person will benefit from the full amount of the bonus.
If the voucher is transferred to another person, the person that will use it shall receive a discount of x – ( 1.5 ~ 5% )% from the listed price of the vehicle. The bonus difference will be transferred to the account of the person to whom the voucher has been issued to. The validity of any voucher is two (2) years from the date of issue.
If, for objective reasons, such as that the received vehicle does not match the vehicle described on our website, the customer can refuse the vehicle by signing a contract of refusal called “Vehicle Return”. The customer must inform our agent of the vehicle refusal after 48 hours from the ending time of testing period of 5 days.
To refuse vehicle, the customer must complete in the “Vehicle Return” contract, at the entry mentions, the exact reasons that led to the refusal of the vehicle. After the “Vehicle Return”contract is completed and signed by the customer, our agent will send it to our sales manager to approve the refund to the customer.
Please note that the customer has the right for refund only for the amount representing the sale price of the vehicle. The documents fee and the delivery costs fee shall not be refunded ( if they are any ), as the customer already benefited from both services.
This case of refusal of the vehicle is presented in the contract as an insurance that the customer will receive exactly the vehicle that he has chosen and paid for. In our company history, we have never had a case of vehicle refusal. All vehicles are carefully checked by our company technical experts and the information posted on the website is consistent and 100% accurate.
All the transactions of our company are conducted in a professional manner and in accordance with Europe regulations for the online vehicle sales. By quality of services and a vast experience in the Europe market of used vehicles, we guarantee to all our customers that they will be 100% satisfied with the purchase.
After delivery, the customer has a period of 5 days to complete a drive test of the vehicle. The customer is limited to have a drive test of up to 500 km. We strongly recommend to all our customers to make a thorough check of the vehicle at the manufacturer’s authorized service.
After finishing the “Buy it Now” or “Reserve Vehicle” process and receiving the Invoice, the customer has the legal obligation to confirm payment for the total amount in the contract within 48 hours (two working days). By failure to comply, our company reserves the right to sue the customer at the Europe Court of Commercial Arbitration for breach of the Europe regulations regarding online purchases and claim for damages up to 50% of the vehicle list price. At the same time, the customer shall be placed on the black list of debtors and will no longer have the right to buy other vehicles from us.
For any further questions do not hesitate to contact us !